Tag Archives: Social Media

Customer Service is Not Rocket Science

Customer ServiceCustomer service is not rocket science. But it could be a differentiator.

Although customers aren’t right 100% of the time, they are the reason that companies exist in the first place. With that knowledge, you’d think customer service professionals would know how to treat their customers.

But reality is that many companies do a really good job while others have room to grow and lessons to learn. Continue reading

Are You on Social Media?

Social MediaIn this day and age, nearly everyone who can get their hands on a cellphone or a laptop computer have social media accounts. Unlike in the olden days when social media was just starting out (think Friendster and Multiply), there’s now a plethora of social media platforms to choose from. There’s Facebook, Twitter, Instagram, Pinterest, and a whole slew of other platforms.

It wasn’t a surprise when businesses started turning to social media to advertise their products. But social media isn’t just for advertising anymore. It has evolved and now it’s possible to simply click on a ‘buy’ button on some social media platforms like Facebook and WordPress. Continue reading