Tag Archives: Business Intelligence

Customer Service is Not Rocket Science

Customer ServiceCustomer service is not rocket science. But it could be a differentiator.

Although customers aren’t right 100% of the time, they are the reason that companies exist in the first place. With that knowledge, you’d think customer service professionals would know how to treat their customers.

But reality is that many companies do a really good job while others have room to grow and lessons to learn. Continue reading

Are You on Social Media?

Social MediaIn this day and age, nearly everyone who can get their hands on a cellphone or a laptop computer have social media accounts. Unlike in the olden days when social media was just starting out (think Friendster and Multiply), there’s now a plethora of social media platforms to choose from. There’s Facebook, Twitter, Instagram, Pinterest, and a whole slew of other platforms.

It wasn’t a surprise when businesses started turning to social media to advertise their products. But social media isn’t just for advertising anymore. It has evolved and now it’s possible to simply click on a ‘buy’ button on some social media platforms like Facebook and WordPress. Continue reading

Top Turkey Dashboard Design Mistakes

Design Tips to Avoid in Creating Dashboards

By Heather Peterson

ParadeNothing says Thanksgiving like the Macy’s Thanksgiving Day parade. Everyone grows up waking up and turning the TV on to watch the procession of beloved characters and entertainers on floats or in the form of a balloon. Some even camp out for a spot along the parade route to see the festivities live. Continue reading

Leading vs. Lagging KPIs – What Successful Companies Measure

LeadingKPIOne of the definitions we have provided in this series was the definition of a Key Performance Indicator (KPI). Per author David Parmenter in his book “Key Performance Indicators”, A characteristic of a KPI is “non-financial in nature that can be measured daily yet can have a significant impact on operations”. For my financial colleagues, that can be a head-scratcher as we are always thinking of P&L and Balance Sheet items for metrics which tend to be lagging KPs. Financial statements are merely the scorecard for the results of the KPIs. So what measures of performance can we use as leading indicators of potential issues? This blog will provide some examples. Continue reading