Category Archives: Customer Service

Customer Service is Not Rocket Science

Customer ServiceCustomer service is not rocket science. But it could be a differentiator.

Although customers aren’t right 100% of the time, they are the reason that companies exist in the first place. With that knowledge, you’d think customer service professionals would know how to treat their customers.

But reality is that many companies do a really good job while others have room to grow and lessons to learn. Continue reading