Author Archives: Dianne Gutierrez

dmpgutierrez@gmail.com'

About Dianne Gutierrez

Dianne is a travel & lifestyle blogger (for her personal blog). In the corporate world, she's a marketing assistant, content writer, and a social media manager for CellarStone. She has a bachelor's degree in Psychology and she's a strong believer in the powers of positive reinforcement as well as work-life balance.

Customer Service is Not Rocket Science

Customer ServiceCustomer service is not rocket science. But it could be a differentiator.

Although customers aren’t right 100% of the time, they are the reason that companies exist in the first place. With that knowledge, you’d think customer service professionals would know how to treat their customers.

But reality is that many companies do a really good job while others have room to grow and lessons to learn. Continue reading

Sprint Gives Incentives to Employees to Attract New Customers

Sprint Gives Employee IncentivesEven large companies like Sprint know that incentives can make a huge difference in the performance of their employees.

In this case, telecommunications giant , Sprint, recently announced at a company event that for every new customer that an employee brings in, they get a $50 incentive. But, it doesn’t stop there – the new customer also gets $50. Almost like a signing bonus at a new job! The power of the referral. Continue reading

Incentivizing the Wrong Behavior Can Lead to Poor Results

Easy-CommissionIn my last blog post about commissions / incentives, we  talked about Car Salesmen and their Commissions. This time, why don’t we use bus drivers as an example of the consequences  of how incentivizing the wrong behavior can lead to poor results?

Incentives are an important part of any business that wants to leverage rewards for outcomes that can benefit both the employees and the company. The thing is, without proper research, it’s so easy to give out incentives for the wrong things. Continue reading

QCommission Reviews for Q2

QCommission ReviewsWe received a lot of positive reviews for QCommission in the last few months, and we thought it would be a great shame if we didn’t share them with everyone.

Our QCommission clients took time to write us their feedback, so we’re writing this blog post to show our gratitude to them and to everyone who continuously supports us.

Continue reading

My Top 10 Favorite Quotes from Total Rewards 2015

WAWLive (1)May 18-20, 2105. QCommission was one of the exhibitors in the recently held Total Rewards Conference in Minneapolis, Minnesota.

The conference was for the Fortune 500 HR and Benefits Professionals and was mainly about the changing climate of reward and #salescomp recognition. Continue reading

Car Salesmen and their Commissions

Easy-CommissionSelling cars isn’t easy. Cars aren’t cheap and not a lot of people can afford to buy a new one so a sales rep has to really earn the commission paid to them.

That’s one of the main reasons you get swarmed by car salesmen the moment you set foot in a car dealership. Continue reading

Are You on Social Media?

Social MediaIn this day and age, nearly everyone who can get their hands on a cellphone or a laptop computer have social media accounts. Unlike in the olden days when social media was just starting out (think Friendster and Multiply), there’s now a plethora of social media platforms to choose from. There’s Facebook, Twitter, Instagram, Pinterest, and a whole slew of other platforms.

It wasn’t a surprise when businesses started turning to social media to advertise their products. But social media isn’t just for advertising anymore. It has evolved and now it’s possible to simply click on a ‘buy’ button on some social media platforms like Facebook and WordPress. Continue reading

Easy-Commission Presents: Ask Alejandro

Question MarkEvery month,  we will hold an “Ask Alejandro” webinar where Support Consultant Alejandro Vargas will answer your questions about Easy-Commission. This will be a one (1) hour webinar, and we will vary the start time to hit or come close to the noon-time lunch hour in your time zone.

Our “Ask Alejandro” webinar is scheduled every last Tuesday of the month from 12:00nn – 1:00pm PST. Continue reading